I am a Computer Science graduate with hands-on experience in IT support, software troubleshooting, system configuration, and technical problem-solving. I currently provide technical support in a university environment, where I assist staff and students with software installation, operating system configuration, hardware and software troubleshooting, and general system maintenance to ensure smooth daily operations. I am experienced in diagnosing technical issues, resolving user-related problems, and supporting the efficient use of IT resources within an organizational setting.

In addition to my IT support experience, I have knowledge of programming and web technologies including Python, HTML, CSS, JavaScript, and PHP, as well as database management using SQL. My technical background has helped me develop strong analytical, communication, and problem-solving skills, enabling me to work effectively both independently and as part of a team.

I am passionate about technology and continuous learning, and I am always eager to improve my skills and adapt to new technologies. I am committed to delivering reliable, efficient, and user-focused IT solutions that support organizational goals and improve overall productivity.